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if only we can do some protest. We were charged more on fare but have to accept those faults by them. Posb is complecent here, becuase it's a govt civilian servants payout channels and the most ATM machines that gave them some privilege over others, but their service is disappointing in the way I mentioned. I remember in the past there is no problem in the passbook magnetic strip and the mrt card.
As I said those who do only what they know, one day my smrt cards got problem at the same time, I have another failure cards in my bag, when the security saw the problem, she asked me to talk to the machine(staff) regarding htis matter. I demanded that open the side door for me to get out, I was running late and it's unbelivable that both card have problem in a couple of day. She told me no pt complaining to her. I said "Yes, every point. bring this serious problem to your top management, if you care and don't just say sorry and take no action" really hate those tai-chi way of encoutering problem.
If the top management don't give command to those front line's staff for feedback, how can they improve their service just sitting in the office
Salute ( Date: 15-Jul-2010 12:05) Posted:
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THE DAMAGES caused by
CUTTiNG the WRONG COSTS
THE BP COST DEBACLE
- ACROSS the BOTTOM COST CUT Let to SERiOUS DAMAGE but negligible real savIngs
- ACROSS the TOP COST EXUBERANCE Let to SERiOUS DAMAGE and sIgnIfIcant OVERHEAD blEEDIng
tOO many GENERALS
nOt enOugh sOldiers . . . .
tOO many HEADS dREAMing . . . . and grOwIng FATS ? ? ? ?
nOt enOugh wOrkers servIng . . . . iNcreasIng OFF-guarded cUstOmers . . . .
# # # # REVERSE CHANGE - BACK tO BASiC
Alexandra Hospital CEO wants ALL tO be SLiM:
nO FATS
nO UNprOductivity
nO OFF-guardities
Salute ( Date: 15-Jul-2010 12:05) Posted:
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GST is bad for business !
In service line, some customers refuse to pay GST, to get the business the providers have to absorb the GST.
If the POSB book cannot be updated, you can try bending the book backward a bit esp the spine part. I have tried a few times and it works.
Hongkong ppl speak loudly in cantanese and often go on strikes , very often, on the street. If DBS dosenst pay, they will die there.
DBS could just pack and leave the small HK market and stick to china market. No big deal.
pharoah88 ( Date: 15-Jul-2010 12:06) Posted:
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Salute ( Date: 15-Jul-2010 12:05) Posted:
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LiKE the hOng kOng kOng fU mOvies, iF hOng kOng cUstOmers and prOspects
NEVER FORGiVE and NEVER fOrget . . . .
DBS HK's payment gOes tO WASTE . . . .
iNstead DBS HK shOuld jUst PACK UP the bUsIness and retUrn hOme
Do you all often encounter the failure in the posb passbook not being able to use for update and the reason being the magnetic/sensor (the black colored portion) strip not being able to send. For me, if one or twice that is working, I am considered lucky. Almost every time couldn't work, the frontline staff told me not to have near connect of magnectic item-cellphone is ok, other cards are ok. What's the reason. Very frustrated and often asked them to tell the management to look into this matter and give proper advise or give a cover that could prevent this incident from happen...I am sure non of them suggest, because they just paid to do those known routine works.
secondly, the SMRT cards, not only me, but many encounter the "card mismatch" "card failure" kind of wording appeared when one taps the ezlink card on the sensor when enter. Well, is the fare is low its understandable, but often is not and one has to go to the pax service to ratified it. I didn't see this happened in Japan or HongKong.
The efficiency in these aspects have dropped and they don't care. Problem has to be as big scale as the recent DBS case then is able to catch the attention of the top management. It's good to make them apologise. As the service in POSB or DBS has dropped compared to UOB. UOB has enough staff to handle the crowd but DBS just cares about cutting cost and in such waiting by the clients is understandable unless you are privilege customer.......so urgly,..:(
DBS HK had nO chOice . . . .
This is an iNequIty Settlement Fee
wIthOUT whIch DBS HK is bOycOtted by hOnk kOng custOmers and prOspects
iT iS BAD as DBS HK has tO blEEd nOw
iT wIll be gOOd hOpefUlly DBS HK's evIl dEEd wIll be fOrgIven and fOrgOtten
by hOng kOng custOmers and prOspects
TiME WiLL TeLL . . . .
whEthEr the hOng kOng custOmers and prOspects wIll retUrn tO DBS HK ? ? ? ?
boyikao3 ( Date: 15-Jul-2010 11:49) Posted:
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hOng kOng cItIzens and resIdents dOn't accEpt nOn-sense . . . .
That is WHY hOng kOng has nO GST . . . .
boyikao3 ( Date: 15-Jul-2010 11:49) Posted:
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The advantages of interconnectedness are many — but we must first minimise the weaknesses with pre-emptive safeguards.
pharoah88 ( Date: 15-Jul-2010 11:36) Posted:
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leoleo ( Date: 14-Jul-2010 19:45) Posted:
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WHY Banking Services like account fees, TT, cable fees, et cetera kept increasing with
HUGE economies of SCALE, HiGH Productivity, sEEmlEss integrated automation, super speed network and transmission, FREE SKYPE VEDIO and AUDIO CALL, FREE EMAILS, et cetera ? ? ? ?
HEADS tOO BiG fOr their bOdies
TOO MANY CINE HEADS
TOO MANY OVERHEADS
TOO MANY FATS LAYERS
TOO HIGH SALARIES AND BONUSES
TOO MANY UNproductivities
TOO MANY iNefficasies
TOO MANY iNefficiencies
TOO MANY iNeconomies
TOO MANY OFF-guardities
TOO MANY . . . .
pharoah88 ( Date: 15-Jul-2010 11:37) Posted:
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Too connected for comfort?
Lessons to be learnt — and not just for banks — from DBS’ system failure
Letter from Johnnie Chia
THE front-page report (“DBS Group CEO apologises”, July 14) explained the cause of the recent system failure that resulted in denial of service for DBS and POSB customers.
However, there is a basic lesson in this episode, for all of us in all spheres of activity, that needs to be highlighted.
In the banking industry, customers enjoy a myriad of services seamlessly. This is possible because most of the facilities and services are interconnected. Customers gain from convenience, and banks benefit from economies of scale and productivity increases. We only see the problem of this “seamlessness” when a fault takes place:
The whole system seizes.
Conversely, if banks were to segregate and isolate various core activities into silos, there would be a greater level of inconvenience to customers, but the effect of systemic or other failure is easily isolated.
The broader lesson in this concept of seamlessness can be applied elsewhere. In hospitals, it is so convenient to move from one block to another, from one facility to another. However, when a fast-spreading virus such as Sars strikes, this seamlessness can also be the efficient conduit for the disease to spread, unless pre-emptive safeguards are first put in place.
Similar potential problems can occur in other areas, such as public transport.
The public buses and the MRT network are interconnected. But how often do we find that when a train breaks down, the entire MRT system slows down, and alternative modes of transport are needed to channel commuters to their destination?
So far, such problems have been resolved relatively quickly, but if the problem happens at a major MRT interchange and cannot be resolved within a day, virtually the whole rail system will seize.
Or take our expressways. The recent thunderstorms resulting in fallen trees, flooding and vehicle gridlock highlight a need to build in safeguards here. Once a motorist is on an expressway, there is no way to get out except at the next exit. In cases where a road is impassable, that exit can never be reached.
Unfortunately, the timely arrival of rescue workers also will be affected. Wouldn’t it be a simple, potentially life-saving solution to create contingency U-turns to enable motorists to at least head in the other direction? These U-turns need only be activated during emergencies, when the barriers are removed.
The advantages of interconnectedness are many — but we must first minimise the weaknesses with pre-emptive safeguards.
US fOught and lOst the KOREAN WAR
US fOught and lOst the VIETNAM WAR
tO FiGHT has a 50% prObability Of lOsing . . . . and TOTAL FAiLURE
tO STOP is 100% cOmmitment tO SUCCESS
tO TERMiNATE is ABSOLUTE QUEST withOUT FAiL
S’pore committed to fight against illicit money flows
PM Lee assures US businessmen that Republic cooperates with the world
Imelda Saad
imelda@mediacorp.com.sg
In THE AGE OF STUPiD,
LEADERS are PAiD for FAILURE APOLOGY ? ? ? ?
OR PERFORMANCE SUCCESS ? ? ? ?
ALL iS VERY cOnfUsed nOw ? ? ? ?