Went there last Sat but do not quite like the place. Only two tiny restaurants selling something
like dim sum fast food at restaurant price and have to queue up.
Do not have my favourite table game "pontoon".
While at gaming table, I requested for some hot drinks but the answer is "sorry, the F&B
cannot cope because too many people". Waited for another hour also didn't get the drink.
At least you can find some coffee machines at RWS where you can help yourself but nothing at MBS.
Very dissappointed with their service. Paid $100 entrance fee and they cannot offer me
a cup of coffee. Will never go there again
Only a day old, but visitors are praising service and decor
SINGAPORE - They looked like they would have been retirees and they kept shoving Mr Andrew Poh as they squeezed beside him to lay their bets at the roulette table.
"I couldn't enjoy myself," recounted the businessman of his experience at the casino at Resorts World Sentosa (RWS) last month.
His experience at the day-old Marina Bay Sands (MBS) casino yesterday was more enjoyable. "It's a different crowd here. More white-collar types," said Mr Poh, 48, who spent fours there with two friends. "It's less rowdy, less crowded... you feel more relaxed." No shoving either, he added.
Visitors - locals and foreigners - were streaming into MBS' casino when MediaCorp visited yesterday afternoon. Of the 12 punters interviewed, four shared Mr Poh's sentiments that the crowd mix could be what sets MBS' casino apart from its rival.
Others praised the level of service and decor, while a few commented about the "better trained" croupiers.
Engineer Gary Wong, 52, who was also at MBS on Tuesday - its opening day - said: "They were a bit nervous but that's to be expected ... But overall, they seemed sure of what to do and didn't make mistakes."
Shortly after RWS opened on Feb 14, there were complaints that its gaming staff was not up to the mark.
But some visitors to MBS said other factors at the RWS casino gave it an edge.
"Everything is so much more expensive in MBS," said business consultant Sheryl Gomez, 34. She cited electronic road pricing gantry charges of as much as $5.50 as well as $8 hourly parking charges.
Agreeing, Mr Wong said: "If I'm going to stay and gamble many hours, it's more worthwhile to go to RWS." There, casino patrons are allowed to pay for parking and food using points earned from gaming.
Meanwhile, construction continued apace both inside and outside MBS as the integrated resort (IR) gears up for its opening on June 23.
Interior fitting or cleaning works were still in progress at several of the 35 retail outlets that had opened for business. It was also noticeably dusty at times.
Housewife Nur Abdul Hamid, 32, said: "I'm here just to get a feel of the place. I knew construction works would be ongoing, so I'm not too bothered."
Sales were generally slow, with most shoppers preferring to browse instead of spend, but most businesses were confident the tills would start ringing once the IR is fully open.
Marina Bay Sands (MBS)
MBS debuted on 27 Apr.
afternoon. To control the crowd, MBS admitted casino patrons in batches by giving out
queue tickets. This was probably following RWS’s initial challenge where the huge
crowd turnout led to the closure of its casino for about 2.5 hours on the second day.
We estimate that there were less than 2,000 people waiting to enter the casino at the
opening bell (Figure 1). There were slightly more foreigners waiting in line than
Singapore citizens/PR. The casino doors opened at slightly after 3.18pm and, in less
than 10 minutes, we were walking through the casino floors.
We were one of the first few visitors at MBS on TuesdayFigure 1: The queue outside MBS’s casino on the afternoon of 27 Apr
Source: CIMB Research
[ 2 ]
Our first take on MBS’s casino.
gaming area covers two floors, MBS’s casino looked considerably bigger than RWS’s
(Figure 2). In a way, the layout was very similar to The Sands in Macau. The façade
and design was more Western with MBS using softer lighting and colours compared
with RWS’s casino interior which featured brighter colours like red, orange and yellow.
The familiar games of baccarat, blackjack and roulette were available in the mass
gaming area. But other games like Pontoon, Pai Gow, Three Card Poker and
Progressive Texas Hold ’Em, which are offered at RWS, were noticeably absent at
MBS. This confirms earlier press reports that MBS received approvals for fewer
games than RWS.
Given its atrium-style layout where the massFigure 2: An aerial view of MBS’s casino
Source: CIMB Research
Decent punting activities.
punting activities being the strongest on Tuesday night. This is not surprising given i)
the novelty pull of a newly-opened property and ii) casinos are typically crowded at
night. There were noticeably more young professionals on the floors at nights. Again,
this is not entirely unexpected. Apart from the opening afternoon, we did not have to
queue on our subsequent three visits. But this was probably helped by MBS’s four
casino entry points (Figure 3), two on the ground floor and two on the first floor vs.
RWS’s single entry point. MBS’s casino floor seemed less crowded than our weekday
visits to RWS but this is expected given the former’s larger gaming space and higher
number of operating tables.
Over our four visits, we saw decent casino crowds withFigure 3: The other entrances into MBS’s casino
1
st floor entrance A side entranceSource: CIMB Research
Some minor shifts over the past two days.
some 350-400 tables were available for mass gaming play on Tuesday afternoon.
This is higher than the 200+ tables which RWS opened with in Feb 10. Minimum bets
in the afternoon started from as low as S$25 for baccarat and blackjack while a hand
of roulette started at S$5. On Wednesday afternoon, however, we saw slightly more
unopened tables but this was, in a way, slightly offset by lesser S$25 minimum bet
tables. Interestingly, the casino crowd on Wednesday, both in the afternoon and at
night, were largely comparable with Tuesday’s.
Our rough initial count revealed that[ 3 ]
What about betting patterns?
per hand, which is on par to slightly lower than what we observed at RWS. Unlike
RWS, which featured surprisingly well-occupied S$200 minimum bet tables in the
mass gaming area, MBS’s minimum bets hovered largely within S$25-100 and the
popular tables seemed to be the S$25 minimum bet ones.
We estimate average betting size to be about S$100Long queues for Premier Advantage.
the Premier Advantage counters, MBS’s loyalty card programme. We gather that this
is a maiden membership drive effort by MBS and is not linked with LVS’s Grazie
Resort Loyalty Programme, offered by The Venetian and The Palazzo in Macau. In
comparison, we note that RWS’s WorldCard membership programme is a linked
system with the other two Resorts World properties in Malaysia and Philippines where
points earned are recognised across all three properties.
Interestingly, we consistently saw queues atFigure 4: Punters queuing up for membership
Source: CIMB Research
Impressive hotel towers.
impressive. Although we only managed to catch a glimpse of the hotel lobby area, we
liked the property’s atrium layout which gave the impression of a limitless ceiling
(Figure 5). The interior design appears classy and chic. Our checks with the reception
revealed that MBS will only start selling its hotel rooms to the public from May 6
onwards. We believe that the currently-available hotel rooms are reserved for the use
of VIP casino guests at no charge. The press suggested that some 960 rooms out of
the total 2,560 rooms are available for sale. We gather that average room rates are
starting from S$350-400/night, which is comparable with the average hotel room rates
in the vicinity. The key attraction, i.e. the SkyPark, will only be opened to the public in
Jun 10 in conjunction with MBS’s grand opening. From afar, we can see that
construction works for the boat-like SkyPark structure have been largely completed
and there are planted trees visible at the top (Figure 5).
From the exterior, the three hotel towers lookedFigure 5: View of MBS’s hotel towers
Lobby area Exterior view
Source: CIMB Research
[ 4 ]
Massive retail space.
which is the integrated resort’s (IR) key retail section (Figure 6). While RWS’s key
appeal is its family-oriented entertainment, MBS’s key feature is its retail and MICE
facilities. Based on observations over the past two days, we estimate that about 10%
of the shops are open. MBS’s retail space is 2-3x larger than RWS’s with tenant mix
largely focused on mid- to high-end brand names.
We also walked around The Shoppes at Marina Bay Sands,Figure 6: The Shoppes at MBS
Source: CIMB Research
Marina Bay Sands is set to open Tuesday, 27 April.
Keywords
THE Casino Regulatory Authority of Singapore (CRA) has issued a casino licence to Marina Bay Sands (MBS).
In a statement posted on the CRA's website, the authority said that the casino operator must remain suitable to manage and operate a casino in accordance with the Casino Control Act.
MBS is set to open Tuesday, 27 April.
The date was earlier than expected.
The S$8 billion casino will start operating along with 963 hotel rooms, part of the shopping mall and convention centre, and several dining outlets, according to a statement issued by Las Vegas Sands.
According to Marina Bay's spokesperson, MBS will open on Tuesday, April 27, at the auspicious time of 3:18pm.
In this first phase, the casino, the Sands Expo and Convention Center, the event plaza, 963 out of 2,560 hotel rooms, a portion of its shopping mall and some restaurants will be open to the public.
The rest of the hotel rooms and suites, the Sands SkyPark and additional shops will be available as part of the Grand Opening on June 23.
The museum, theaters and the remainder of the shops will open towards the end of the year.