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无法拨通新电信预付卡服务热线
（2010-12-04）
我是新电信预付卡用户，12月3日上午我有关于预付卡事项需要联系服务人员，从新电信网页上知悉服务热线为1800-4822800 begin_of_the_skype_highlighting 1800-4822800 end_of_the_skype_highlighting。拨打后，对方电话一直只有连续不断的宣传标语，并不似一般电话录音会告知电话接线员在忙碌中，请拨打者稍候。
听足了15分钟的宣传标语后，只好宣告放弃，于是拨打1688服务热线，服务人员告诉我她无法处理预付卡事项，要我拨打1800-4822800 begin_of_the_skype_highlighting 1800-4822800 end_of_the_skype_highlighting，我表示这个电话无人接听，请她帮忙转接。在服务人员的热心协助下，我的电话又被转回1800-4822800 begin_of_the_skype_highlighting 1800-4822800 end_of_the_skype_highlighting，这次我用了一倍的耐心，等了30分钟，情况还是一样，令人不得不怀疑是否有电话服务人员负责回答热线。
求助无门，只好借助报章版位。热线服务电话应作为回答用户的询问之用，而非为新电信广告客户服务的宣传工具，希望新电信能改变服务方针，也希望新电信能了解用户非常着急却又无法寻得协助的焦虑心情，进一步提升服务水平，并请尽快与本人联系。谢谢。
无法拨通新电信预付卡服务热线
我是新电信预付卡用户，12月3日上午我有关于预付卡事项需要联系服务人员，从新电信网页上知悉服务热线为1800-4822800 begin_of_the_skype_highlighting 1800-4822800 end_of_the_skype_highlighting。
拨打后，对方电话一直只有连续不断的宣传标语，并不似一般电话录音会告知电话接线员在忙碌中，请拨打者稍候。
Contact us
... if you can
Letter from Lim Poh Seng
WITH the Internet such a pervasive
part of our lives now, with Google
and websites now fulfilling the
functions of the old phone directory,
it is hoped large firms and organisations
could standardise how
their contact information is accessible
and displayed on their websites.
I am sure most people would
appreciate it if, on the “contact us”
page on any website, they were
able to get the following information:
A telephone number, address,
email address, operating hours
and, perhaps, a map or directions
on how to get to the firms’ offices.
I am surprised so many organisations
fail to provide some of these
very basic details. Either they are
unaware of what customers want,
or they are unwilling to leave themselves
open to feedback. Standardising
online protocol would go
some way to solving both issues.
SEVERE ACUTE HATE-CUSTOMER SYNDROME
#SAHS#