无法拨通新电信预付卡服务热线

（2010-12-04）

... if you can

Letter from Lim Poh Seng

WITH the Internet such a pervasive

part of our lives now, with Google

and websites now fulfilling the

functions of the old phone directory,

it is hoped large firms and organisations

could standardise how

their contact information is accessible

and displayed on their websites.

I am sure most people would

appreciate it if, on the “contact us”

page on any website, they were

able to get the following information:

A telephone number, address,

email address, operating hours

and, perhaps, a map or directions

on how to get to the firms’ offices.

I am surprised so many organisations

fail to provide some of these

very basic details. Either they are

unaware of what customers want,

or they are unwilling to leave themselves

open to feedback. Standardising

online protocol would go

some way to solving both issues.